SERVICE OFFER

An outline of our service offer alongside some frequently asked questions…

What are your rates?

Rates are charged per day

Bird Size	First Bird	Additional Bird (same cage)
Small birds Budgies, finches, etc	£10	£5
Medium birds Cockatiels, small conures, quakers, etc	£15	£10
Large birds	Available on request	Available on request

Please note: There is a minimum stay of 2 days.

Do I need to bring my bird’s cage?

Bringing your own cage is a great idea as it helps your bird feel more at home. However, if you need one, our guest cage is available for an additional, non-refundable charge of £15 per stay.

Our guest cage is an Amazona 1 Rainforest cage, suitable for most small and medium birds.
The guest cage is available on a first-come, first-served basis and must be booked in advance.
Feel free to bring along your bird’s favourite toys to help them settle in!

Will my bird be able to come out and fly around?

Absolutely! Supervised out of cage time is a highlight of our service. Our home is set up to be bird-safe with blinds and curtains to help prevent injuries.

To ensure the safety of all our guests, only one bird (or household) is allowed out of its cage at a time.
No human food or drinks will be given to your bird during their stay – no exceptions!

What else do I need to know?

Collection and Drop-off: These times must be agreed in advance. As I have a full-time job, flexibility is greatly appreciated. I may need to adjust timings as needed but will aim to give you as much notice as possible.
What to Bring: Please bring your bird’s regular food as well as any favourite treats and toys.
Aviary/Wild Birds: To reduce the risk of illness, I do not accept birds from aviaries or formerly wild birds.
By booking with us, you agree to all the terms and conditions outlined in this service offer.

What happens if my plans change?

Changing Dates/Times: Please let me know as soon as possible if you need to adjust your drop-off or collection times so we can find a new time that suits us both.
Extending Your Stay: It may be possible to extend your booking for an additional fee, subject to availability.
Shortening Your Stay: A prorated refund will be issued if you provide at least 48 hours’ notice. If less than 48 hours’ notice is given, the cost of a 2-day stay will be deducted from your refund.
Cancellations: For a full refund, you must cancel at least 48 hours before the drop-off date. Cancellations made with less than 48 hours’ notice will result in the cost of a 2-night stay being deducted from the total refund.
Refunds: Refunds will be processed by bank transfer within one week of receiving bank details. At my discretion, I may also offer the option of holding the amount as a credit for future bookings instead of issuing a refund.
Guest Cage Fee: The guest cage reservation charge is non-refundable.

What happens if something goes wrong?

While I take every reasonable precaution to ensure a safe environment, I’m not a qualified vet and there is always a small risk of illness or injury. I cannot be held liable for any disease transmission, injury, illness, or death that occurs during a stay.

Disclosure: You must inform me of any known behavioural or medical issues before a booking is confirmed.
Emergency Vet Care: If I’m concerned about your bird’s health, I will contact you to discuss it. If necessary, I will arrange for a vet visit. You are responsible for all vet invoices and any associated expenses (e.g., mileage).
Unclaimed Birds: If a bird is not collected within 3 days of the agreed-upon time and I’m unable to reach you, I reserve the right to hand them over to an appropriate rehoming organisation.

How will you use any personal data I share with you?

Our approach to privacy and data retention is set out in our Privacy Notice.